IELTS GENERAL TASK 1: LETTER MODEL ANSWER

You have recently ordered two items online, but the items you received are not the same as you ordered and you are not happy with the purchase. Write a letter to the company telling them that they have delivered two incorrect items in your letter. 

  • Describe what you ordered.
  • What did you receive instead?
  • What would you like the company to do about it.

Dear Sir or Madam,
I am writing this letter to notify you that I received a delivery from your company, but unfortunately I did not receive the appropriate products that I ordered from your company’s website.

Last Thursday I purchased two items from your website. The first product was a black Logitech webcam, model HD300, which is for my Windows-based laptop. The other item was a Logitech microphone, model USB100, which I intend to use with the webcam.

Instead of getting the products described above, I received two other completely unrelated products. The first one was a high-speed Microsoft gaming mouse and the other one was a mouse-pad designed for a gaming mouse.

I would appreciate it if your company can quickly rectify this situation. I would like you to send a courier back to my office with the products I ordered. In addition, I would like the courier to pick up the two incorrect items that were delivered.

Please let me know if this arrangement is suitable.

Yours faithfully,

Steven Smith

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