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Sample IELTS Letter

Writing task 1 (complaint letter):

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

Write a letter to the shop manager. In your letter

– Describe the problem with the equipment

– Explain what happened when you phoned the shop

– Say what would you like the manager to do

 

Dear Sir or Madam,

The purpose of this letter is to express my dissatisfaction with the blender I purchased in your store last week, and with the poor customer service I received when I called your company to discuss the issue.

The problem with the blender is that the blades do not spin properly. When I turn the blender on the blades start rotating at a fast speed and then they suddenly stop spinning.

Immediately after I noticed this defect, I called the shop requesting remedial action to be taken; however, the person who answered the phone replied that there was nothing he could do to solve the problem.

I would appreciate it if you could replace my faulty blender for a new one of the same brand and colour since the product has a one year warranty and I have kept the receipt of my purchase.

Please contact me and let me know how you intend to resolve this matter.

 

Yours sincerely,

Steven Smith

 

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